We try to ship your order as quickly as possible. Orders will be packed in the order they were received. The only exception is orders with expedited shipping. Because of our UPS pickup time, no orders placed after 2pm Eastern time will be shipped the same day. Even orders placed before then are not guaranteed to go out the same day. Many orders will ship within 1-2 business days, but during our busiest times orders could take additional time to ship.
If any of the items on your order are out of stock/backordered, it may further delay shipment. Most online orders are held until they can ship complete unless you specify otherwise to back order the items. You will be responsible for the shipping costs on the back ordered items. Shipping is only estimated till the order is invoiced and may change due to many factors including but not limited to additional UPS fees from additional zone fees, dimensional weight fees, or additional UPS fees charged to us and not calculated untill the final package is processed, weight changes due to packaging, or options required for delivery etc.
All Returns must be within 30 days, have an RMA# or original invoice copy, and reason for return included with your return. Any credit issued will be refunded back to your original payment method unless otherwise stated with the return. Non stocking, special order, electrical or equipment items are not returnable. A 30% restocking charge may be applied. Call for further exclusions and details. After 30 days returns will not be accepted. Returns without paperwork with the return will receive 100% restocking fee.